Operations Management A-Z: Business Processes and Systems

1. Introduction to Operations Management
1. Cake Charity Chaos 1
2. Cake Charity Chaos 2
3. Welcome
5. What is Operations Management
6. Inputs, Processes and Outputs
7. A Simplified Operations / Manufacturing System
8. Introduction to Operations Management – Summary
9. Operations Strategy – Introduction
Operations Strategy
10. Internal and External Objectives
11. Finding Customer Value – Kano
12. Relationship between Business and the Functions’ Strategy
13. Operations Strategy – The Context
14. The 4Vs – The 14. Dimensions of Operations
15. Manufacturing / Operations Process Types
16. Process Type: Projects
17. Process Type: Job Shop
18. Proces Type: Batching
19. Process Type: Mass Production
20. Process Type: Continuous Production
21. Volume vs Variety – Process Characteristics
22. Service Process Matrix
23. Big Strategic Decisions
24. Trade-offs
25. Performance Frontiers
26. Strategy – Summary
27. Forecasting – Introduction
Forecasting Demand
28. Why do we Need a Forecast?
29. The Golden Rules of Forecasting
30. Forecasting Methods
31. Moving Averages – Example
32. Spotting Trends from Noise
33. Forecasting – Summary
34. Inventory – Introduction
Inventory Management
35. What is Inventory?
36. Why do we Need Inventory?
37. Little’s Law
38. Costs of Inventory
39. Rock-Boat Analogy
40. Basic Inventory Dynamics
41. Economic Order Quantity – EOQ
42. Inventory – Summary
Summary Test 1
1 Quiz
Summary Test 1
Summary Test 1
43. Scheduling – Introduction
Scheduling & Planning
44. What is Scheduling?
45. What Do Schedulers Do?
46. A Scheduling Scenario – Printer
47. Sequencing Options
48. Alternative Objectives
49. Theory of Constraints – TOC
50. Drum, Buffer, Rope
51. Bottleneck Management: 5 Focusing Steps
52. Capacity Management – Introduction
Capacity Management
53. What is Capacity Management?
54. Actual vs Theoretical Capacity
55. Dangers of Balancing Capacity with Demand
56. Causes of Variation in Demand and Capacity
57. External Demand Management
58. Internal Demand Management
59. Decisions on Changing Capacity
60. Capacity Management – Summary
61. Resource Requirements Planning – Introduction
Resource Requirements Planning
62. Wedding Planner Example
63. A Typical MRP System
64. Bill Of Materials – BOM
65. Master Production Schedule – MPS
66. Creating a Master Production Schedule
67. MRP systems
68. Enterprise Resource Planning – ERP
69. Metrics / KPIs – Introduction
Metrics / KPIs
70. What are Metrics / KPIs?
71. Business Perspective
72. Operations Perspective
73. Purpose of Metrics
74. Essential Metrics
75. Bad Metrics
76. Evaluating Metrics
77. Conclusion and Congratulations
Summary Test – Part 2
1 Quiz
Summary Test – 2
Summary Test 2
78. What’s Next – Recommendations
BONUS SECTION
80. Fundamentals of LEAN
81. The 5 Principles of Lean
82. Muda, Muri & Mura
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